Vienna, Austria · code VIE. What passengers are entitled to when a flight is delayed or cancelled, and how to claim.
Updated 23 September 2026 · FlightFund editorial team
Vienna is located in the EU, so every flight departing from here is covered by EU261 — no matter which airline operates it, including carriers from third countries.
A hub for Eastern Europe, the Caucasus and the Middle East, and a popular transfer point for passengers from the CIS heading to Western Europe.
| Flight distance | Delay 3–4 hours | Delay 4+ hours or cancellation |
|---|---|---|
| up to 1,500 km | €250 | €250 |
| 1,500 – 3,500 km | €400 | €400 |
| over 3,500 km | €300 | €600 |
Full table: UK261 amounts, real routes and the 50% reduction rule →
Paid per passenger holding a separate ticket, children included
The fee is deducted only from the compensation recovered. No payout — no fee.
The next step after an airline refusal is the national enforcement body of the carrier's country of registration (Austria): Austro Control / apf (Agency for Passenger Rights). Complaints are filed in German and handled free of charge.
One precondition: you must first send a claim to the airline itself and either receive a reply or wait out the response deadline (roughly 8 weeks).
An enforcement body cannot force payment directly, but its opinion carries weight — airlines settle noticeably more readily once one is involved.
It depends on who operates the flight and where it goes. On departures from an EU airport the regulation covers every airline, including carriers from third countries. Check your flight with the calculator.
Meals, drinks, communication and, if an overnight stay is needed, a hotel with transfers. These rights apply even when cash compensation is not due.
Document the delay: photograph the departure board showing the time and the flight status, and keep your boarding pass and every airline notification. After 2 hours of waiting you are entitled to meals and drinks; after 6 hours, or if the flight moves to the next day, to a hotel. If the airline refuses, pay reasonable costs yourself and keep the receipts — they are recoverable under Article 9 of the regulation.
Carriers for which Vienna is a base or a key destination. Each page shows the limitation period for its country of registration and where to complain after a refusal.