If your Brussels Airlines flight was delayed by more than 3 hours or cancelled with less than 14 days’ notice, you may be owed €250 to €600 — regardless of what the ticket cost.
Updated 23 September 2026 · FlightFund editorial team
Brussels Airlines is registered in the EU/EEA, so EU261 applies in both directions: to flights departing EU airports and to flights into the EU from third countries.
Country of registration: Belgium. Main hubs: Brussels.
A Lufthansa group carrier with a strong African network. Brussels is periodically affected by national strikes, which makes the boundary of extraordinary circumstances particularly relevant here.
| Flight distance | Delay 3–4 hours | Delay 4+ hours or cancellation |
|---|---|---|
| up to 1,500 km | €250 | €250 |
| 1,500 – 3,500 km | €400 | €400 |
| over 3,500 km | €300 | €600 |
Full table: UK261 amounts, real routes and the 50% reduction rule →
Paid per passenger holding a separate ticket, children included
The limitation period is set by the law of the country where the carrier is registered. For Brussels Airlines that is Belgium, so a claim can be brought within 1 year of the flight date. Legal basis — Code de droit économique — contract of carriage. The shortest period in the EU: just 1 year from the flight date.
For comparison: Italy — 2 years, Netherlands — 2 years, Switzerland — 2 years. Full table for 21 countries →
Only “extraordinary circumstances” release a carrier: dangerous weather, air traffic control strikes, airspace closures, security requirements, bird strikes.
These do not and compensation remains due: aircraft technical faults, strikes by the airline’s own staff, scheduling problems, late crew, overbooking.
According to the AirHelp report, roughly 52% of rejections turn out to be unjustified — carriers most often cite weather where the real cause was a technical fault. Court of Justice case law on refusals.
What to write if Brussels Airlines refuses anyway: 15 refusal wordings analysed →
The next step after an airline refusal is the national enforcement body of the carrier's country of registration (Belgium): Direction générale Transport aérien (SPF Mobilité). Complaints are filed in French or Dutch and handled free of charge.
One precondition: you must first send a claim to the airline itself and either receive a reply or wait out the response deadline (roughly 8 weeks).
An enforcement body cannot force payment directly, but its opinion carries weight — airlines settle noticeably more readily once one is involved.
The fee is deducted only from the compensation recovered. No payout — no fee.
1 year — the period is set by the law of the carrier's country of registration (Belgium), under Code de droit économique — contract of carriage.
At arrival — from the moment the aircraft door opens at the final destination (Court of Justice, C-452/13).
Yes, the amount depends only on flight distance, not on the fare.
A refusal is not the final word. According to AirHelp, 52% of rejections turn out to be unjustified. Ask the airline to state the exact cause in writing and to document it, then escalate to the national enforcement body of the carrier's country of registration.