Ural Airlines flight delay compensation

If your Ural Airlines flight was delayed by more than 3 hours or cancelled with less than 14 days’ notice, you may be owed €250 to €600 — regardless of what the ticket cost.

Updated 23 September 2026 · FlightFund editorial team

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Does EU261 apply to Ural Airlines flights?

Ural Airlines is not registered in the EU. The regulation only applies to flights departing from an EU/EEA airport. The reverse direction is not covered.

Country of registration: Russia. Main hubs: Yekaterinburg Koltsovo, Moscow Domodedovo.

A carrier with a broad domestic and near-abroad network. CIS routes fall under Russian law and bilateral agreements, not the European regulation.

How much is paid

Flight distanceDelay 3–4 hoursDelay 4+ hours or cancellation
up to 1,500 km€250€250
1,500 – 3,500 km€400€400
over 3,500 km€300€600

Full table: UK261 amounts, real routes and the 50% reduction rule →

Paid per passenger holding a separate ticket, children included

How long you have to claim against Ural Airlines

Domestic Russian flights are governed by Article 120 of the Russian Air Code: 25% of the minimum wage per hour of delay, capped at 50% of the ticket price. The limitation period is 3 years.

When Ural Airlines may lawfully refuse

Only “extraordinary circumstances” release a carrier: dangerous weather, air traffic control strikes, airspace closures, security requirements, bird strikes.

These do not and compensation remains due: aircraft technical faults, strikes by the airline’s own staff, scheduling problems, late crew, overbooking.

According to the AirHelp report, roughly 52% of rejections turn out to be unjustified — carriers most often cite weather where the real cause was a technical fault. Court of Justice case law on refusals.

What to write if Ural Airlines refuses anyway: 15 refusal wordings analysed →

How to claim

  1. By yourself. A claim through the form on the Ural Airlines website with your boarding pass and proof of delay attached. Free, but it takes a month or more and often ends in a form-letter refusal. Step-by-step guide and claim template.
  2. Through a claim service. The service checks the flight against its own databases, handles correspondence and goes to court if needed. The fee is deducted only from the recovery. compare service fees.
File a claim in 3 minutes

The fee is deducted only from the compensation recovered. No payout — no fee.

Frequently asked questions

How long do I have to file a claim for a Ural Airlines flight?

The period depends on the jurisdiction where the carrier is registered. For flights from the EU, follow the law of the country of departure.

Is the delay measured at departure or arrival?

At arrival — from the moment the aircraft door opens at the final destination (Court of Justice, C-452/13).

Is compensation paid on a discounted ticket?

Yes, the amount depends only on flight distance, not on the fare.

What if Ural Airlines refuses to pay?

A refusal is not the final word. According to AirHelp, 52% of rejections turn out to be unjustified. Ask the airline to state the exact cause in writing and to document it, then escalate to the national enforcement body of the carrier's country of registration.

Airports Ural Airlines flies from

Base airports and key destinations for Ural Airlines. Each airport page covers the rules for departures from there and the local enforcement body.

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