Extraordinary circumstances: when an airline lawfully pays nothing
Which causes of delay release a carrier from compensation, which do not, and how to test whether a refusal holds up.
How to file a claim yourself: a step-by-step guide
What to collect, where to send it and what wording to use to get compensation without an intermediary.
Claim service or do it yourself: which to choose
Comparing the three routes to compensation — on your own, through a service, or in court.
Missed connection: how compensation is calculated
The single-booking rule, missed transfers and what happens when tickets are bought separately.
Beyond the money: meals, hotels and refunds
The right to care under EU261 applies even when cash compensation does not.
UK261 after Brexit: what changed for passengers
How British rules differ from the European regime, the amounts in pounds, and which regulation applies to your route.