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Flight delays at London Heathrow

London, United Kingdom · code LHR. What passengers are entitled to when a flight is delayed or cancelled, and how to claim.

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Which rules apply

London Heathrow is located in the United Kingdom. Since Brexit, UK261 applies here: the rules mirror the European ones, but the amounts are fixed in pounds — £220, £350 and £520 by distance.

Europe’s busiest airport by passenger numbers. After Brexit, departures here fall under UK261: payouts are fixed in pounds at £220, £350 and £520 by distance.

How much is paid

Flight distanceDelay 3–4 hoursDelay 4+ hours or cancellation
up to 1,500 km€250€250
1,500 – 3,500 km€400€400
over 3,500 km€300€600

Paid per passenger holding a separate ticket, children included

What to do during a delay

  1. Photograph the departures board showing the actual time and status
  2. Keep your boarding pass and request written confirmation of the delay
  3. Ask for meals and drinks — this is the carrier’s duty, not a goodwill gesture
  4. Keep receipts if you had to pay yourself
  5. Check your entitlement and file a claim
File a claim in 3 minutes

The fee is deducted only from the compensation recovered. No payout — no fee.

Frequently asked questions

Is compensation due for a delayed flight from London Heathrow?

It depends on where the departure airport is and who operates the flight — check with the calculator.

What is owed besides money?

Meals, drinks, communication and, if an overnight stay is needed, a hotel with transfers. These rights apply even when cash compensation is not due.

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