Flight delays at Lisbon

Lisbon, Portugal · code LIS. What passengers are entitled to when a flight is delayed or cancelled, and how to claim.

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Which rules apply

Lisbon is located in the EU, so every flight departing from here is covered by EU261 — no matter which airline operates it, including carriers from third countries.

TAP Portugal’s hub with substantial transatlantic traffic to Brazil and the US. Long-haul routes fall into the maximum payout band.

How much is paid

Flight distance	Delay 3–4 hours	Delay 4+ hours or cancellation
up to 1,500 km	€250	€250
1,500 – 3,500 km	€400	€400
over 3,500 km	€300	€600

Paid per passenger holding a separate ticket, children included

What to do during a delay

Photograph the departures board showing the actual time and status
Keep your boarding pass and request written confirmation of the delay
Ask for meals and drinks — this is the carrier’s duty, not a goodwill gesture
Keep receipts if you had to pay yourself
Check your entitlement and file a claim

File a claim in 3 minutes

The fee is deducted only from the compensation recovered. No payout — no fee.

Frequently asked questions

Is compensation due for a delayed flight from Lisbon?

It depends on where the departure airport is and who operates the flight — check with the calculator.

What is owed besides money?

Meals, drinks, communication and, if an overnight stay is needed, a hotel with transfers. These rights apply even when cash compensation is not due.

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