Flight delays at Amsterdam Schiphol

Which rules apply

Amsterdam Schiphol is located in the EU, so every flight departing from here is covered by EU261 — no matter which airline operates it, including carriers from third countries.

An airport that has repeatedly operated at the limit of its capacity, at times capping passenger numbers. Terminal congestion and staff shortages are operational problems, not extraordinary circumstances.

How much is paid

Paid per passenger holding a separate ticket, children included

What to do during a delay

1. Photograph the departures board showing the actual time and status
2. Keep your boarding pass and request written confirmation of the delay
3. Ask for meals and drinks — this is the carrier’s duty, not a goodwill gesture
4. Keep receipts if you had to pay yourself
5. Check your entitlement and file a claim

The fee is deducted only from the compensation recovered. No payout — no fee.

Frequently asked questions